May 26, 2021 | Customer Experience
By Ozge Koca Many companies are striving to become more customer centric. They have set up numerous ways of listening to their customers at multiple customer journey touchpoints. However, few have built effective ‘close the loop’ or feedback response mechanisms into...
May 24, 2021 | Leadership
United States President Joe Biden signed anti-hate crime legislation on Thursday directing federal law enforcement to address a rise in violent attacks against Asian Americans and Pacific Islanders during the coronavirus pandemic. “There are simple core values and...
May 19, 2021 | Leadership
By Sandy Cross What do you think of when you hear the words “diversity” and “inclusion”? Many people use them almost interchangeably, but though connected, they are — simply put — very different. Knowing the difference will help you tap the...