Mar 24, 2021 | Customer Experience
By Carina Rolley A new year is here, and with it comes a new opportunity to improve the customer experience. This is mission critical for brands. Studies have found that about one-third of consumers worldwide will abandon a brand after just one bad experience. That...
Mar 15, 2021 | Leadership
CHARLOTTE, N.C.–(BUSINESS WIRE)–Bank of America announced today that it has directed more than $22 million in philanthropic funding to support education, jobs, entrepreneurship, health and housing and for people and communities of color as the company...