Apr 19, 2023 | Customer Experience
By Simon Fraser In today’s connected world, managing a customer’s expectation and consistently creating positive experiences has proven to be a challenge for many organisations. Part of the challenges in Customer Experience can be attributed to a variance in...
Apr 12, 2023 | Growing A Business
By Karyl Carmignani Jessie Tuno hasn’t always been a wizard in the kitchen, patiently parsing ingredients and meticulously melding flavor notes. But after an arduous two-decade journey, she is now a certified chef and business owner of Butter and Bean at the Southern...
Apr 5, 2023 | Customer Experience
By Karolina Kulach Does your client portfolio include customers from abroad or do you expect it to in the future? If so, it’s important to apply cultural awareness to every aspect of your customer experience (CX) strategy, including customer service, advertising,...
Mar 29, 2023 | Real Estate
By Carl Smith The gap between Black and white homeownership rates in 2022 was wider than it had been in 1960. Habitat for Humanity is leveraging a generous donation and government assistance to expand the number of homeowners in priority markets. In Brief: More than...