People Of Color Get So Used To Discrimination In Stores They Don’t Always Notice Bad Customer Service
By Samantha N. N. Cross | Stephanie Dellande | Sterling Bone The big idea People from underrepresented ethnic and racial groups tend to rate poor customer service less negatively than white people do, according to new peer-reviewed research we co-authored. Many...
Customer Expectations On A Global Scale
By Simon Fraser In today’s connected world, managing a customer’s expectation and consistently creating positive experiences has proven to be a challenge for many organisations. Part of the challenges in Customer Experience can be attributed to a variance in...
How Cultural Differences Impact Customer Experience
By Karolina Kulach Does your client portfolio include customers from abroad or do you expect it to in the future? If so, it’s important to apply cultural awareness to every aspect of your customer experience (CX) strategy, including customer service, advertising,...
Working The Kinks Out Of The Customer Experience
By Emily Washcovick When you’re in the business of relaxation, like Nola Bliss Massage in New Orleans, it’s assumed the entire experience will be, well, relaxing. However, if your front end customer experience is lacking, your clients might walk away more...
Embrace These 5 Inclusive Marketing Principles To Win More Customers
By Sonia Thompson Inclusive marketing is the future of marketing. And each year, as more leaders start to prioritize and actively engage in building an inclusive brand, consumers are taking notice. But just because a brand tries to be more inclusive, it doesn’t mean...MultiCulturalism Today™
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About MCT
Multiculturalism Today™ is a “social enterprise” committed to building community and amplifying diversity.
Let us build communities where our children are proud of their heritage; where our colors, creed, origins, and languages are respected without automatic affiliation with crime, terrorism, or disease, etc.
Let us leverage group decision making to cultivate businesses to strategically create careers, political inclusion, and groom leaders within our respective communities.
Let us celebrate our uniqueness, share in our successes, learn from our setbacks, and eliminate the cultural division that is continuously leveraged against us all.
We do not need one leader or savior, we all have a responsibility to invest our influence in the change we want to see, no matter how small!
Let us grow together through collaboration, communication, inclusion, and leadership excellence!