Your Customers Want To Know The Progress You’ve Made In Diversity, Inclusion And Belonging
By Sonia Thompson It’s been a year since the murder of George Floyd, and what seemed to be a subsequent racial reckoning that hit people, organizations, and brands all around the world. Many brands expressed their support for Black Lives Matter, and their commitment...
Want To Get More From Your Customer Surveys? Close The Feedback Loop!
By Ozge Koca Many companies are striving to become more customer centric. They have set up numerous ways of listening to their customers at multiple customer journey touchpoints. However, few have built effective ‘close the loop’ or feedback response mechanisms into...
Improving The Customer Experience In 2021: A CX Checklist
By Carina Rolley A new year is here, and with it comes a new opportunity to improve the customer experience. This is mission critical for brands. Studies have found that about one-third of consumers worldwide will abandon a brand after just one bad experience. That...
Customer Diversity: Providing Great Customer Experience Across Cultures
By Julia Lewis The world is getting smaller. Nations and communities are becoming more diverse. Due to advances in communication, the spread of e-commerce and the ease of travel, many businesses today can expand to cross cultural and geographic boundaries. With the...
12 Tips for a Positive Customer Experience
by Dr. Stephanie Parson In this article, Dr. Parson gives us some great tips on how to create unforgettable customer experiences. It has been said that positive customer service has the following characteristics: it is a surprise to the customer, it is greater than...MultiCulturalism Today™
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About MCT
Multiculturalism Today™ is a “social enterprise” committed to building community and amplifying diversity.
Let us build communities where our children are proud of their heritage; where our colors, creed, origins, and languages are respected without automatic affiliation with crime, terrorism, or disease, etc.
Let us leverage group decision making to cultivate businesses to strategically create careers, political inclusion, and groom leaders within our respective communities.
Let us celebrate our uniqueness, share in our successes, learn from our setbacks, and eliminate the cultural division that is continuously leveraged against us all.
We do not need one leader or savior, we all have a responsibility to invest our influence in the change we want to see, no matter how small!
Let us grow together through collaboration, communication, inclusion, and leadership excellence!