Mar 24, 2021 | Customer Experience
By Carina Rolley A new year is here, and with it comes a new opportunity to improve the customer experience. This is mission critical for brands. Studies have found that about one-third of consumers worldwide will abandon a brand after just one bad experience. That...
Mar 15, 2021 | Leadership
CHARLOTTE, N.C.–(BUSINESS WIRE)–Bank of America announced today that it has directed more than $22 million in philanthropic funding to support education, jobs, entrepreneurship, health and housing and for people and communities of color as the company...
Feb 24, 2021 | Women In Business
By Robyn Mowatt We spoke with entrepreneur Telsha Anderson to get an understanding of how she was able to launch her Black-owned New York City-based business during COVID-19 quarantine. Opening a store in the middle of a global pandemic might not appear like the most...
Feb 17, 2021 | Growing A Business
By Kevin Payne The impact of the COVID-19 pandemic on businesses across all industries around the world has made resilience more relevant and necessary today. A resilient leader knows how to make tough decisions for the organization and also to reach out to the team...