May 17, 2023 | Leadership
By Sarah Gitlin Judith Spitz founded Break Through Tech to enroll more women, especially women of color, in computer science courses and connect them with companies that might otherwise overlook them. For all the talk of the need for more women in tech, data suggests...
Apr 19, 2023 | Customer Experience
By Simon Fraser In today’s connected world, managing a customer’s expectation and consistently creating positive experiences has proven to be a challenge for many organisations. Part of the challenges in Customer Experience can be attributed to a variance in...
Apr 12, 2023 | Growing A Business
By Karyl Carmignani Jessie Tuno hasn’t always been a wizard in the kitchen, patiently parsing ingredients and meticulously melding flavor notes. But after an arduous two-decade journey, she is now a certified chef and business owner of Butter and Bean at the Southern...
Apr 5, 2023 | Customer Experience
By Karolina Kulach Does your client portfolio include customers from abroad or do you expect it to in the future? If so, it’s important to apply cultural awareness to every aspect of your customer experience (CX) strategy, including customer service, advertising,...
Mar 8, 2023 | Women In Business
By Christine Michel Carter As of January 2023, fewer women were still in the labor force than in February 2020. Single mothers continue to be the subsegment of this group most likely to be unemployed, and it is directly related to childcare. Specifically, the...
Feb 1, 2023 | Growing A Business
By Erika Montgomery The U.S. consumer market is continually growing in diversity, and multicultural marketing is your gateway to building brand loyalty and sales among these groups. It’s a necessity for brands that are looking to establish real, genuine connections...