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Working The Kinks Out Of The Customer Experience

Working The Kinks Out Of The Customer Experience

By Emily Washcovick When you’re in the business of relaxation, like Nola Bliss Massage in New Orleans, it’s assumed the entire experience will be, well, relaxing. However, if your front end customer experience is lacking, your clients might walk away more...
4 Ways Leaders Can Ensure Equity For People Of Color

4 Ways Leaders Can Ensure Equity For People Of Color

By Susanne Tedrick Equity is an important element that leaders must address in their efforts to attract and keep diverse talent in their organizations. Within diversity, equity and inclusion (DEI) initiatives, equity is providing each individual within an organization...